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Privacy Policy

Last Updated: November 2025

1. Introduction

Mondoplay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mondoplay.eu and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company information (for business partners)
• Account credentials
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing transactions and managing accounts
• Communicating with you about our products and services
• Improving our website and gaming platform
• Ensuring compliance with legal and regulatory requirements
• Preventing fraud and enhancing security
• Analyzing usage patterns and trends

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business
• Business Partners: Partners with whom we collaborate to provide services
• Regulatory Authorities: When required by law or to comply with legal obligations
• Corporate Transactions: In connection with mergers, acquisitions, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, access controls, and secure server infrastructure. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

7. Cookies Policy

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling them may affect website functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@mondoplay.eu
Address: Mondoplay Gaming Solutions, Via Roma 123, 00100 Rome, Italy

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Terms of Service

Last Updated: November 2025

1. Acceptance of Terms

By accessing or using Mondoplay's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Mondoplay provides online gaming software solutions, including but not limited to slot machines, crash games, and related gaming platforms. Our services are intended for business-to-business (B2B) partnerships with licensed gaming operators.

3. Eligibility

You must be at least 18 years of age and legally capable of entering into contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

4. Account Registration

4.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

5. Intellectual Property Rights

5.1 Our Content

All content, including games, software, graphics, logos, and text, is owned by Mondoplay or our licensors and is protected by intellectual property laws.

5.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our services in accordance with these terms.

6. Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use our services for fraudulent purposes
• Reverse engineer or decompile our software
• Remove or modify proprietary notices

7. Payment Terms

For paid services, you agree to pay all applicable fees as specified in your agreement with Mondoplay. All payments are non-refundable unless otherwise stated.

8. Regulatory Compliance

Our partners must maintain all necessary licenses and comply with applicable gaming regulations in their jurisdictions. Mondoplay is not responsible for partners' regulatory compliance.

9. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.

10. Limitation of Liability

To the maximum extent permitted by law, Mondoplay shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

11. Indemnification

You agree to indemnify and hold harmless Mondoplay from any claims, losses, liabilities, and expenses arising from your violation of these terms or applicable laws.

12. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without notice, for any reason, including violation of these terms.

13. Governing Law

These terms are governed by the laws of Italy. Any disputes shall be resolved in the courts of Rome, Italy.

14. Changes to Terms

We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

15. Contact Information

For questions about these Terms of Service, contact us at:
Email: legal@mondoplay.eu
Address: Mondoplay Gaming Solutions, Via Roma 123, 00100 Rome, Italy

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Responsible Gaming Policy

Last Updated: November 2025

1. Our Commitment

Mondoplay is committed to promoting responsible gaming practices and preventing problem gambling. We work closely with our partners to ensure that gaming remains a form of entertainment, not a source of harm.

2. Player Protection Measures

2.1 Age Verification

We require our partners to implement strict age verification processes to prevent underage gambling. All players must be 18+ or meet the legal gambling age in their jurisdiction.

2.2 Self-Exclusion Programs

Our platform supports self-exclusion mechanisms that allow players to voluntarily exclude themselves from gaming activities for specified periods.

2.3 Deposit Limits

We encourage the implementation of deposit limits to help players manage their spending and maintain control over their gaming activities.

2.4 Time Limits

Session time reminders and limits can help players track how long they've been playing and encourage regular breaks.

3. Warning Signs of Problem Gambling

Problem gambling may be indicated by:

• Spending more money or time on gambling than intended
• Gambling to escape problems or relieve anxiety
• Lying about gambling activities
• Borrowing money to gamble
• Neglecting work, family, or personal responsibilities
• Chasing losses
• Feeling guilty or anxious about gambling

4. Support and Resources

If you or someone you know is experiencing gambling-related problems, help is available:

International Organizations

• GamCare: www.gamcare.org.uk
• Gambling Therapy: www.gamblingtherapy.org
• Gamblers Anonymous: www.gamblersanonymous.org

Italy-Specific Resources

• Telefono Verde Nazionale: 800 558 822
• www.giocaresponsabile.it

5. Partner Obligations

We require our partners to:

• Display responsible gaming information prominently
• Provide links to support organizations
• Implement player protection tools
• Train staff to recognize problem gambling behaviors
• Comply with advertising and marketing standards
• Never target vulnerable individuals or minors

6. Game Design Principles

Our games are designed with responsible gaming in mind:

• Transparent odds and return-to-player (RTP) information
• Clear display of wins and losses
• No features that encourage excessive play
• Reality checks and session summaries
• Easy access to help and support information

7. Staff Training

We provide training to our staff and encourage our partners to train their teams on:

• Recognizing signs of problem gambling
• Responsible gaming tools and resources
• Appropriate intervention strategies
• Regulatory compliance requirements

8. Marketing and Advertising

Our marketing practices adhere to strict responsible gaming standards:

• No advertising to minors
• Balanced messaging that emphasizes entertainment
• No promotion of excessive gambling
• Inclusion of responsible gaming messages
• Compliance with local advertising regulations

9. Data and Privacy

We use data analytics to identify potentially harmful gaming patterns while respecting player privacy. This information helps us improve player protection measures.

10. Continuous Improvement

We regularly review and update our responsible gaming policies and practices based on industry best practices, research findings, and regulatory developments.

11. Contact Us

For questions about our Responsible Gaming Policy or to report concerns:
Email: responsiblegaming@mondoplay.eu
Phone: +39 06 1234 5678

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Cookie Policy

Last Updated: November 2025

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2. How We Use Cookies

Mondoplay uses cookies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve your user experience
• Provide personalized content
• Analyze website traffic and performance
• Ensure website security

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Examples:

• Session cookies for authentication
• Security cookies to prevent fraud
• Load balancing cookies

3.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve our website's performance.

Examples:

• Google Analytics cookies
• Page load time tracking
• Error reporting cookies

3.3 Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced features and personalization.

Examples:

• Language preferences
• Region selection
• User interface customization

3.4 Targeting/Advertising Cookies

These cookies are used to deliver relevant advertisements and track advertising campaign effectiveness.

Examples:

• Behavioral advertising cookies
• Remarketing cookies
• Social media cookies

4. Third-Party Cookies

We may use third-party services that set cookies on our website:

• Google Analytics: For website analytics and user behavior tracking
• Social Media Platforms: For social sharing functionality
• Payment Processors: For secure payment processing
• Content Delivery Networks: For faster content delivery

5. Cookie Duration

5.1 Session Cookies

These are temporary cookies that expire when you close your browser.

5.2 Persistent Cookies

These remain on your device for a set period or until you delete them. Duration varies by cookie type:

• Preference cookies: Up to 1 year
• Analytics cookies: Up to 2 years
• Advertising cookies: Up to 13 months

6. Managing Your Cookie Preferences

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View cookies stored on your device
• Delete cookies
• Block all or specific cookies
• Set preferences for specific websites

6.2 Browser-Specific Instructions

Google Chrome: Settings > Privacy and Security > Cookies and other site data

Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data

Safari: Preferences > Privacy > Manage Website Data

Microsoft Edge: Settings > Cookies and site permissions

6.3 Opt-Out Tools

You can also use these opt-out tools:

• Google Analytics Opt-out: tools.google.com/dlpage/gaoptout
• Your Online Choices: www.youronlinechoices.eu
• Network Advertising Initiative: www.networkadvertising.org/choices

7. Impact of Disabling Cookies

Please note that disabling cookies may affect website functionality:

• Some features may not work properly
• You may need to re-enter information
• Personalization options may be limited
• Website performance may be affected

8. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or applicable laws. The "Last Updated" date at the top indicates when the policy was last revised.

9. Contact Us

If you have questions about our use of cookies:
Email: privacy@mondoplay.eu
Address: Mondoplay Gaming Solutions, Via Roma 123, 00100 Rome, Italy